Refund Policy

This Refund Policy is provided in accordance with the Australian Consumer Law (ACL). Our goods and services come with guarantees that cannot be excluded under the ACL.

1. Your Rights under the ACL
You are entitled to a replacement, repair, or refund for a major failure. A major failure occurs when:

• The product has a problem that would have stopped someone from buying it if they had known about it;
• The product is significantly different from the description, sample, or demonstration model;
• The product is unsafe; or
• The product does not do what we said it would, or what you asked for, and cannot easily be fixed.

For minor failures, we will provide a repair or replacement within a reasonable time.

2. Change of Mind
Please note that we are not required to provide a refund or replacement if you change your mind, make a wrong selection, or fail to use the goods for their intended purpose. 

3. Proof of Purchase
To obtain a refund, repair, or replacement, you must provide proof of purchase (such as a receipt, order confirmation, or bank statement).

4. Process for Claims
If you believe there is a problem with your product or service, please contact us as soon as possible with details of the issue. We may require inspection of the goods or evidence of the fault.

5. Contact Us
For all refund and warranty enquiries, please contact:

Kumpoo Australia

info@kumpoo.com.au

6. Updates to This Policy
We may update this Refund Policy from time to time. The latest version will always be available on our website.