Fast & Secure Delivery
At Kumpoo Australia, we are dedicated to delivering your orders quickly and safely. Enjoy free shipping on all orders over AUD $100 within Australia.

We use trusted local courier services, ensuring reliable and trackable delivery for all items — whether it’s a racquet, apparel, or a tube of shuttles, we’ve got you covered.

Processing & Dispatch

  • Orders are typically processed and dispatched within 24 hours, excluding weekends and public holidays.

  • During busy periods or peak seasons, dispatch may be slightly delayed. We’ll notify you by email if your order is affected.

In-Stock Shipping

Most parcels arrive on time, but delays may occur due to:

  • Extreme weather or flooding that may impact rail lines and major roads.

  • High-volume eCommerce periods.

  • Peak months (e.g., November–December), which may affect deliveries nationwide.

  • Longer delivery times for NT, TAS, WA, and some regional/remote locations.

Order Confirmation & Tracking

  • You will receive an order confirmation email immediately after checkout.

  • A shipping confirmation with tracking information will be sent once your order is dispatched.

  • If you do not receive these emails, please check your spam/junk folders and add info@kumpoo.com.au to your safe sender list.

Shipping Rates

  • Standard Shipping (Australia-wide): Flat rate AUD $20

  • Estimated Delivery: 2–8 business days
    Longer delivery times may apply for NT, TAS, WA, and some regional/remote locations.

  • Free shipping for orders over AUD $100
    Please note: Kumpoo Australia cannot guarantee carrier delivery times or tracking information.

Tracking Your Orders

  • Track your order and estimated delivery via our mobile app or the courier’s online tracking website using the tracking number in your shipping confirmation email.

  • If you do not receive your tracking info, check your email client’s junk/spam/promotions folders.

  • For delivery updates or service disruptions, visit the courier’s official website.

Re-Shipping Policy

A re-shipping fee applies for returned parcels in cases such as:

  • Customer-requested size exchanges (e.g., shoes or clothing)

  • Incorrect shipping address provided

  • Parcels not collected and returned by Australia Post

International Shipping

Currently, we only ship within Australia.

For any questions or assistance with your order, please contact us at info@kumpoo.com.au